STEP INTO A WORLD OF POSSIBILITY
Help & FAQ's
Help & FAQ's
Our FAQ section is here to help you find the answers you need swiftly and efficiently.
FAQ
Top Questions
Top Questions
Top Questions
Pick how many tickets you would like, pop them in your basket, and check out. That’s it – you’re in the draw!
At Raffolux, we give you the chance to win all sorts of incredible prizes – from luxury gadgets and dream holidays to cash prizes and once-in-a-lifetime experiences. Have a peek at our homepage to see what’s live right now.
We use random.org’s true randomisation software to make sure every draw is completely fair. Once we compile the ticket list, random.org picks the winning number and publishes it on their public register for everyone to see. You can find a record of all our winners in our draw results. You can also find records of all our winners and draws here !
Check out our homepage for when the next draw takes place! Our raffles are (almost always) drawn at 10pm in the evening every day.
Yes – we are a UK-registered company that’s been in operation since 2017, and we are fully compliant with all UK prize draw regulations. Our draws are independently verified through random.org to ensure fairness and transparency every time.
Every single ticket you buy helps support UK charities of your choice when you play with us. We donate a portion of every entry to our wonderful charity partners, funding everything from medical research to community projects. You can find out more about how your purchase supports your chosen charity by clicking into the charity section.
Entrants must be over 18 and from the UK or Ireland to play.
We’ll email you right away, and if you’ve added your phone number, we might even give you a call.
Doesn’t make any difference – we will always pick a winner on the scheduled draw date, even if we’ve only sold a single ticket. We will also never extend the draw date under any circumstances whatsoever!
Playing the Raffles
Playing the Raffles
Playing the Raffles
If a ticket limit per person applies, we will state it in the description on the raffle page.
Our raffles last for a fixed number of days, and are drawn instantly on the time and date specified on the raffle description. If the tickets sell out early, then the raffle will be drawn at the point of sell-out.
Unfortunately we aren’t able to remove or refund tickets purchased for a raffle, apart from in exceptional circumstances listed in our terms.
The ticket prices are shown on each raffle!
15 minutes after the draw closes, we will email you to congratulate you on your win! We may also give you a quick call to celebrate, particularly if it's amazing news. You can also check our winner list here at any time, which we update after each draw.
When you are logged in, you can view your tickets and raffles entered in the My Raffles section at the top of the website. These are separated by active raffles (those that are yet to be drawn), and recently ended raffles (those that have already been drawn). We’ll also email your ticket numbers to you after every purchase.
1) Guaranteed Winners! Regardless of the number of tickets sold, the prize will always be drawn and awarded to the lucky winner. 2) No extensions! We will never extend the draw time, even if we have only sold one ticket. 3) You’ll be supporting our amazing charity partners! We donate 10% of our net proceeds to charity, with 8% going towards the charity of your choice, and 2% spread equally among our remaining charity partners. Thanks to our players, over £600,000 has been donated to charities across the UK so far.
Drawing the winners
Drawing the winners
Drawing the winners
Our ‘instant draws’ are run within a minute of the raffle closing, and the draw is performed independently by random.org’s true randomisation software. When the draw is complete, random.org automatically stamps it in their public register, where the winning ticket number and raffle entrants can be viewed.
We follow up with all our winners over email (and sometimes by phone, if it's a special prize or we can't reach you by email) after every draw! You can also check the winner list here , which includes the draw details for each raffle. There's no need to remember your ticket numbers - we do that for you!
You can find every single Raffolux winner to date in random.org's public register, and you can also see the most recent month's winners on our own winner's page here .
Prizes
Prizes
Prizes
We send our prizes directly to our winners’ doorsteps by courier! Should the prize be too large or valuable to send by mail, we will arrange for it to be delivered personally. For all cash prizes, we send these directly to your bank account. For prizes worth over £10,000, we often invite our winners to our offices (with all travel covered) to collect their prize!
You can receive a cash alternative to the prize on almost every occasion. Just ask us when you’re claiming your prize and we’ll see what we can do!
You can receive a cash alternative to the prize on almost every occasion. Just ask us when you’re claiming your prize and we’ll see what we can do!
Absolutely! Please do send in your suggestions, we’d love to hear them – just click the chat icon in the bottom-right of the screen, or get in touch with support@raffolux.com if it’s after 6pm.
We will always email and call our players to let them know that they’ve won! If we can't get through, we will of course keep trying. Our claim period is 180 days from the date of the draw. For any prizes that have not been claimed during that period, we reserve the right to distribute the cash alternative to our charity partners.
Charity
Charity
Charity
Charity is right at the heart of our mission at Raffolux, and we’ve currently raised over £600,000 for charities across the UK. Every time you play, you’ll be supporting a charity of your choice which you can change at any time . We donate 10% of all net proceeds (revenue minus marketing, prize and payment handling costs) to charities. 8% is donated to charities our players select, and 2% is spread equally across all of our charity partners. We also run raffles for the exclusive benefit of particular good causes, where the majority of ticket sales will be donated directly to the specified charity. For all cash prizes, we send these directly to your bank account. For prizes worth over £10,000, we often invite our winners to our offices (with all travel covered) to collect their prize!
We work with some fantastic charities such as Alzheimer's Society, Great Ormond Street Hospital Children's Charity, Mental Health UK and many more - you can see our list of sponsored charities here!
Yes, you can do so at any time by changing your selection here.
We are always open to talking about partnerships with new organisations and would love to hear from you! Please send us an email to support@raffolux.com, and one of our partnerships team will follow up with you directly.
Payment
Payment
Payment
We use secure, encrypted connections across our website and do not hold your card details on our servers. Our payment providers are fully PCI and ISO compliant, and we leave all of the financial processing to them. Raffolux will never share any of your financial data.
You can pay by debit card, PayPal, Apple Pay or Google Pay with our platform.
Yes, you can save your card details!
Accounts
Accounts
Accounts
No need to worry! If you have lost or forgotten your password, just go to the ‘sign in’ page and then click ‘reset password’. If you’ve forgotten the email associated with your account, then please do get in contact with us by sending an email to support@raffolux.com and we will locate and verify your account.
